一行4人新加坡食螃蟹大餐埋單被收逾5千 嬲爆報警最後結局
一行4人新加坡食螃蟹大餐埋單被收逾5千！
根據外國媒體報導，一名日本女遊客帶著三名家人到新加坡旅遊，期間選擇在當地著名的「Seafood Paradise」海鮮餐廳食飯。該名遊客表示他們接受了餐廳服務員的推薦點了一份「阿拉斯加螃蟹」，事主表示當時服務員回答指價格為30新幣（約172港幣元），因此完全不知道餐廳原來是按100克計價，結果埋單才發現帳單總價高達1322.37新幣（約港幣5,666元）。
每隻阿拉斯加帝王蟹的重量通常在2至5公斤之間，而事主所叫的螃蟹超過3公斤，因單這道菜的價格就高達938新幣（約港幣5,372元）。而螃蟹份量超大，他們一行4人根本吃不完，當看到如此昂貴的帳單時，這4名遊客都十分震驚。由於她們認為餐廳在收費時存在誤會，因此選擇報警尋求協助。警察很快到達現場，餐廳向警察出示了多份先前的帳單，證明自己並未有任何的額外收費。最終，由於事主稱沒有足夠金錢，餐廳出於好心下決定給予這群遊客107.40新幣的折扣。
店家事後回應事件！
雖然事件尚算告一段落，不過餐廳亦有於Facebook詳細交代事件經過，店家指當天他們的員工已經很清楚地告知阿拉斯加螃蟹的重量和價格，為了避免任何誤會，餐廳甚至在烹煮前已將螃蟹呈現在遊客面前確認。從餐廳貼上的閉路電視截圖，可清晰見到有位員工曾把整隻螃蟹端到五位顧客的桌前，而這群顧客亦立刻拿起手機拍照。餐廳指出他們一行4人美味地享用晚餐，但結帳時卻拒絕支付，因此才導致警方介入，以協助解決此事。「有一位顧客表示自己的資金不足，並詢問餐廳是否能提供協助。出於善意，經理提供了107.4新加坡元的折扣，這個折扣金額與400克的活阿拉斯加蟹的價值相當」。
Clarification Statement by Paradise Group
We are aware of a recent customer report regarding the pricing of our Alaskan King Crab at Seafood Paradise, Clarke Quay. We would like to address this issue with utmost transparency and clarity.
We are deeply upset by the inaccurate claims made by this group of customers, seemingly aimed at tarnishing the reputation of our restaurant and our dedicated staff on various platforms.
There were inaccurate information shared by the customers, which we wish to rectify:
1. Seafood Paradise staff communicated twice to the customers that the price of the Alaskan King Crab was the same as the Scotland Snow Crab, while pointing to the menu. The price of the Scotland Snow Crab was clearly indicated as $26.80 per 100g on the menu. The staff also informed customers the total weight of the Alaskan King Crab was 3.5kg. To prevent any miscommunication, they even brought the whole live Alaskan King Crab to the table before preparation. Customers were seen taking photos and even selfies with the live Alaskan King Crab.
2. The group of customers initially requested two cooking methods for the crab. The staff introduced the types of crab available on the menu that day, and the customers picked Alaskan King Crab. The restaurant eventually prepared the crab in three different cooking methods without extra charges: Chilli Crab, Salted Egg Yolk and Truffle Egg White. This explained why the crab was served in three plates.
3. Customers finished most of the dishes and told the restaurant manager that the food was great.
4. At the end of the meal, customers refused to settle the bill, hence the police were involved to mediate the situation. One of the customers mentioned he didn’t have enough money to pay and asked what can be done to help. Out of goodwill, the restaurant manager offered a goodwill discount of $107.40 (equivalent to 400g of live Alaskan King Crab).
We wish to highlight that live seafood is typically sold and served as a whole item, as dividing it into partial portions would render the remaining portion no longer live seafood.
At Seafood Paradise and all other Paradise Group of restaurants, we consistently uphold a commitment to transparent pricing with a focus on customer service and food quality. Our staff will do their best to communicate clearly to the customers and welcome any queries.
As much as we value all our customers, we also find it important to uphold Paradise Group’s reputation and protect all our employees. Hence, we are left with no choice but to showcase photos extracted from our CCTV footages to substantiate our statement.
